Store Policies

Free Shipping 

Free Standard Shipping is available to most locations worldwide

Destination Transit Minimum Order Shipping
United States 8 Days* $50 FREE
Canada** 15 Days $200 FREE
Others** 15 Days $250 FREE


*Business Days; Does not include weekends and holidays.

**Government Customs may cause delays. Free Shipping does not include duties and/or taxes that may be payable at destination country.


Shipping options within the United States (48 contiguous)*

Flat Rate Up to 8 Business Days $8.95
Faster Up to 6 Business Days $19.95
Fastest 1 to 4 Business Days $39.95

*Shipping to Alaska, Hawaii, or some U.S. territories, $5.00 will be added to the shipping amount.


International Shipping

Canada Shipping

Flat Rate Up to 12 Business Days $28.95

Global International

Flat Rate Up to 15 Business Days $34.95
Faster Up to 10 Business Days $54.95
Fastest Up to 7 Business Days $64.95

Please Note: Destination Customs can cause delays. Shipping does not include duties and/or taxes that may be payable by buyer. We cannot mark shipments as gift due to customs rules and regulations.


Returns and Exchange Policy

If you are not happy with your purchase, we will gladly exchange it or refund the item for you.

Please Note
  • Product must be returned within 10 days of receiving your order
  • Product must be in original factory condition
  • Product must be in original packaging with tags attached
  • Scent and Odor-Free (ex. perfume, smoke, etc.)
Items Not Eligible for Return, Exchange or Refund
  • Shipping Charges
  • Costume Wigs, Costume Items & Hairpieces
  • Close-out / Clearance Items
  • Discontinued Items
  • Care Products
  • Accessories
  • Liquids
  • Special Order items
  • Wholesale Orders
  • Any other item otherwise advertised as 'final sale'

No-Hassle Exchange Process


Exchange Method #1 - Fastest turnaround

Place your exchange order within 10 days of receiving your merchandise.  Enter your original order # and describe the item you will be returning in the notes section at checkout.

Return your item to us.

Upon receiving the returned merchandise we will refund the eligible original purchase amount.

Please note:

  • You will be required to pay for the new order in order for us to be able to ship out an exchange item.
  • Returned merchandise must be in original condition.
  • Promotions, coupons or discounts are not transferable to the exchange order.

Exchange Method #2

Return the item back to us within 10 days of receipt along with a note specifying your original order #, reason for exchange, and the specify the product that you would like to receive in exchange.

Upon receipt of your returned merchandise, we will process your exchange and notify you of your new order #.  

Any difference in price will be applied to your original method of payment.


Return Process

You may return your eligible item within 10 days of delivery date.

All returns are subject to a 25% product return fee. 

If your product is ineligible for exchange or return, we will email you the option of either:
  • Returning the merchandise to you.
  • Donating the item(s) to charity.
Ineligible item(s) will be automatically donated 30 days after receipt if no return is requested.


Out of Stock Merchandise

We will inform you if an item is out of stock. We will do our best to inform you of availability date or substitute items.

If items are not available any payments processed will be refunded.


Defective/Damaged Products

We do our best to ensure that products are shipped is in perfect condition. In the unlikely event that you receive a defective product, please contact us as soon as possible so we can work to resolve the situation.


Cancellation Policy

To cancel an order please contact us as soon as possible. 

Our order-fulfillment and is designed to process orders quickly and efficiently.

Orders cannot be cancelled once an items has been shipped.

Orders returned undeliverable or refused are subject to a 20% cancellation fee.

Shipping and handling charges are non-refundable.


Sales Tax

Sales tax is automatically applied to your order in accordance with California state regulations if your shipping address is within the state of California.


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