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Customer Service Questions?Read Below or contact us here
Sales tax is automatically applied to your order in accordance with California state regulations if your shipping address is in California.  top
We offer Free Standard Delivery within the U.S. on every order over $75 (Otherwise $7.95 Flat Rate). Simply pay for your item and we'll drop it off at your doorstep within 4-10 business days. It's that easy. Promise.
Note: If shipping to Alaska, Hawaii, or some U.S. territories, $5.00 will be added to the shipping amount P.O. Boxes We will ship via U.S. Postal Service to all P.O. Box, APO & FPO addresses. Please allow extra time for your item to arrive. Feel free to contact us if you have any questions regarding when you will receive your order. Shipping Method All packages are sent by one of the following carriers: UPS, USPS, Fedex or DHL. Unfortunately, we cannot control or be liable for loss due to courier error or theft during transit. However, for your convenience we will process the initial paperwork with the courier whenever a claim is possible. The above shipping rates apply only addresses in the United States. However, we do ship to many international destinations. Simply enter your international destination during checkout and select "International" shipping and we will contact you via email regarding the shipping amount for your order. top
We accept the following payment methods:
All credit card transactions will be authorized at the time of order and charged at the time of shipping. On debit card transactions, the amount charged will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be cleared. All Paypal payments are paid and charged immediately. If an item is out of stock or otherwise not deliverable, the transaction will be refunded. If paying by check or money order, your order will be shipped once payment has been received and cleared. Please send your payment to the following address: Wig Deals
If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested. No fee will be charged for items that are out of stock. topFor your convenience, you can order by fax, mail or telephone:
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We have a 'virtual' catalog online that is kept up to date. Our product line is online, we do not have a physical catalog. top
We cannot accept returns. Unauthorized returns will incur a 50% unauthorized product return fee. All balances resulting from returned or exchanged merchandise will be issued as non-expiring store credit only. Shipping and handling fees are not refundable. Same Style - Different Color Each eligible item you order can be exchanged one time for a small handling fee of $5. Requests for exchange must be placed within 7 days of receiving the merchandise. Subsequent color exchanges will incur a 20% exchange item fee. Please follow the exchange guidelines below to process your exchange. Eligibility
Different Style Each eligible item that you order can be exchanged for another style for an exchange item fee of 20% . Requests for exchange must be placed within 7 days of receiving the merchandise. Please follow the exchange guidelines below to process your exchange. Eligibility
topWe check our merchandise before it is delivered to ensure it is free from defects. In the rare event that you receive a defective product, please call us as soon as possible. We will promptly exchange the item for the exact same item. If you'd like to cancel or change your order, please contact us as soon as possible. We'll do everything we can to accommodate your request. But keep in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we can't change or cancel an order once it has entered the shipping process. If a shipment is returned to us due to a bad address, refusal upon delivery, or cancellation after it is shipped; there will be a 20% cancellation fee charged. Shipping and handling charges are non refundable. Please note: if you cancel an item that qualified you for a promotion, you may no longer receive the discount or promotion. Data security is taken very seriously at Wigdeals.com. Wigdeals.com is a certified Hackersafe Web site. Our systems are tested and certified on a daily basis to bass the FBI/SANS Internet Security Test. The "live" Hacker Safe certification mark only appears when our web site's current security status meets the highest security scanning standards of the U.S. government , Visa, Mastercard, American Express, Discover and JCB. For checkout services we use Verisign secure payment gateway to process your online transactions. You can rest assured that your transaction information is secure when you order online at Wigdeals.com. Your payment information is encrypted and is entered directly onto a secure VeriSign server utilizes both data encryption and multi-tiered firewall protection. To date, VeriSign's servers have never been hacked or compromised. It is our Policy to keep all information obtained about our customers strictly confidential. This includes name, business name, billing address, shipping address, credit card number and expiration date, and items ordered. As required to process your order, will share your order information with our vendors strictly to complete your particular order. We instruct all of our vendors to delete and not save or archive any personal information about your order after your order has been processed. No payment information is ever shared with any outside vendors except for payment authorization and/or to resolve issues (Better Business Bureau, Verisign payment, Paypal, bank etc.) For shipments to destinations outside the United States, Customs Regulations require that we state the contents of the package on paperwork that is sealed in a pouch on the outside of the box. The words "synthetic wig" or "human hair wig" may appear on this paperwork. We do not send unsolicited advertising materials through the U.S. Postal Service, or via email, although we may occasionally include a catalog or brochure inside the package with the Customer's order. We do have an opt-in email mailing list for customers who wish to receive our newsletter. Customers who have opted-in to this list may unsubscribe at any time. Click here for further information on our Privacy Policy. top |
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